Client Services Manager

Careers – Astral Services

Client Services Manager

Job Description: The Client Services Manager is responsible for multiple product lines as it relates to process consolidation, product performance analysis, trend reporting, and providing support to the Astral sales team and directly to clients.

Category Manager Objectives

Socks

• Generate go to market strategy for socks to hit a provided sales budget
• Define internal processes required to execute the go to market strategy
• Complete ongoing product performance analysis
  • Generate selling tactics required to hit the number
  • Build a trend deck
• Monitor inventory levels at Astral against trends and sales budget to inform open to buy
• Develop product attribute plan for Shopify tags, collections, etc.

MSO (Multi-Studio Services)

• Manage each MSO contract
  • Track Astral services performed against the contract
  • Manage internal due dates specific to each MSO contract
  • Track sales related to each MSO contract and communicate with Sales if/when changes to the agreed discount need to be made
• Build quarterly updates on all MSO Services, by contract, for internal and external use
• Study available POS data at participating studios to build a trend deck for internal use
• Manage the buildout and presentation of new MSO contracts
• Work with the Marketing team to inform Shopify design specific to MSO contracts

Job Requirements

• Demonstrated advanced performance in all Office platforms: PPT, Word, Excel.
• Demonstrated ability to problem solve and find and analyze pertinent data.
• Self-starter.
• Strong organizational skills.
• Excellent communications skills including but not limited to in-person, electronic and presenting to customers and/or internal team.
• Aptitude to learn all systems in use by Astral and customers: Shopify, SFDC, ClubReady, etc.
• Takes direction well.
• Exhibit flexibility to accommodate changing needs of the business including business travel when necessary.
• Attention to detail.
• Lift up to 15-40 lbs. consistently and repeatedly along with bending and twisting.

Hours:  Salaried position – full time hours M-F between 8am and 5pm

Reports to:  CEO, Owner